Public answers for common wallet, dApp, ramp, bridge, privacy, and troubleshooting questions. Wallet-scoped issues should still use Settings -> Support inside the app.
Use the official Android and iOS links from ondex.money.
The extension is self-custodial, but browser storage has different risk boundaries than mobile secure storage.
No. Support can help with app-controlled records, but never needs wallet secrets.
Confirm you have a valid backup path before deleting or replacing a device.
A submitted response is not the same as final business confirmation.
Share an expiring QR or link for an exact amount, or let the payer enter it.
Centralized exchanges often require tags so they can credit your deposit.
Ondex can search executable XRP Ledger liquidity while keeping the requested receive amount exact.
Verification, liquidity, issuer settings, and metadata quality matter.
Checks defer settlement; Tickets reserve transaction sequence numbers for later use.
A signer list changes account authorization and an incorrect quorum can make funds inaccessible.
Payment Channels lock XRP and use a device-held claim key that is separate from the wallet key.
Third-party providers handle fiat onboarding, payment methods, and KYC flows.
Bridges depend on multiple networks, providers, and confirmation windows.
XRPL dApps can use WalletConnect links or one-shot payloads.
Ondex Names are represented as NFTs in the user's wallet.
Use in-app privacy controls or email [email protected].
App Links can fall back to the browser when the app is missing or OS verification is stale.
