Support FAQ

Bridges

Why can bridge transfers take longer than wallet transfers?

Bridges depend on multiple networks, providers, and confirmation windows.

A bridge transfer may wait for source-chain confirmation, provider processing, destination-chain execution, or liquidity availability.

Keep the app open long enough to capture status updates when practical, and use support with transaction IDs if a transfer appears stuck.

Do not retry by sending duplicate funds unless the provider flow explicitly instructs you to do so.