Support FAQ

Send and receive

How do Ondex payment requests work?

Share an expiring QR or link for an exact amount, or let the payer enter it.

Open Receive and choose Create Payment Request. Select the asset, choose a fixed amount or let the payer enter the amount, set the expiration, and add an optional destination tag or memo when needed.

The QR and shared link contain the destination and request details. They do not contain a recovery phrase, private key, or authority to move funds.

The payer reviews the recipient, asset, amount, route, maximum source debit, and fees before signing. Expired requests and changed transaction details require a fresh review.