Backup and recovery

Will Ondex support ever ask for my recovery phrase?

No. Support can help with app-controlled records, but never needs wallet secrets.

Ondex support will never ask for your recovery phrase, private key, PIN, backup password, or hardware-wallet secret.

If an issue is wallet-scoped, use Settings -> Support inside the app so Ondex can authenticate wallet ownership without collecting secrets.

Anyone asking for a recovery phrase or private key is not Ondex support.